Better Business Communication

Connecting your communications between voice calling, video, chat, text and CRM across desktop and mobile devices has never been more important to powering business growth but traditional telephony solutions make connected communications restrictive, awkward, expensive, and slow to action.

At Voice Simplified we believe that all businesses, large and small, should be able to communicate without the need for prohibitive and expensive licensing or infrastructure.

With direct integration to Microsoft Teams the Voice Simplified platform enables your teams to make and receive calls on any device, wherever they are in the world.

Trusted by many

See how businesses are powering growth with Voice Simplified's Cloud communication solutions.

Wherever your team need to work we're here to help you do what you do best.

  • Legal

    Supporting Legal and Professional Services to improce communications.

  • Recruitment

    Helping inbound and outbound recruitment firms do more with their telephony.

  • Construction

    Cloud communications built for construction firms on the move.

  • Engineering

    Supporting growing engineering firms with world class communication.

  • Retail

    Providing retail with the telecoms tools to grow.

  • Entertainment

    Creating innovative communication solutions for the entertainment sector.

  • Real Estate

    Keeping real estate and property firms connected.

  • Charity

    Helping charities of all sizes reach their goals.

  • Technology

    Connecting teams and customers with better communications.

  • Call Centre

    Powerful inbound and outbound call and contact center telephony.

  • Sales

    Driving growth for Sales teams with better connectivity.

  • Customer Service

    Telephony that helps customer service teams do more.

Legal

Supporting Legal and Professional Services to improce communications.

Recruitment

Helping inbound and outbound recruitment firms do more with their telephony.

Construction

Cloud communications built for construction firms on the move.

Engineering

Supporting growing engineering firms with world class communication.

Retail

Providing retail with the telecoms tools to grow.

Entertainment

Creating innovative communication solutions for the entertainment sector.

Real Estate

Keeping real estate and property firms connected.

Charity

Helping charities of all sizes reach their goals.

Technology

Connecting teams and customers with better communications.

Call Centre

Powerful inbound and outbound call and contact center telephony.

Sales

Driving growth for Sales teams with better connectivity.

Customer Service

Telephony that helps customer service teams do more.

Helping your business achieve more

The power of Voice Simplified Cloud Communications

Voice Simplified's Cloud platform boasts a wealth of advanced features built in, forget Enterprise price tags our fully featured solution is ready to power your business today.

Simple Voice PBX
Receive Inbound Calls
We can supply national and international Direct Dial Inbound numbers. Internal PBX to PBX calls are free of charge.
Set Inbound DDI
Allocate national or international Direct Dial Inbound numbers via our web portal.
Set Internal Extension Number
Set your extension to either a 3, 4 or 5 digit number. Choose to match it to the last digits of your Direct Dial Inbound number.
Set Ring Duration
Set how long each PBX extension will ring before the call is terminated or passed to Voicemail.
Make Outbound Calls
Place calls to national and international destinations and access the online rate sheet. Internal PBX to PBX calls are free of charge.
Default Presented CLI
Set the number presented to the dialled party when making outbound calls. This can be your DDI or your corporate number.
Dynamic Presented CLI with CRM Integration
CTI controlled, automatically change the number presented to the dialled party when making campaign based calls.
Set Outside Line Prefix
Set '9', none or another digit to get an outside line when making calls. Match your old telephony system for easy user transition.
Free Internal PBX to PBX Calls
Have multiple offices spread across the globe all sat on a single PBX. This allows you to make and receive internal calls free of charge.
Simple Voice Connect
Integrate our VoIP telephony with Microsoft Teams. Use your existing Microsoft 365 subscription.
Place Calls On Hold
Place a caller on hold while you make/receive another call, investigate an enquiry or introduce a caller when transferring.
Call Forwarding
Set call forwarding to another extension or any national or international destination.
Call Waiting
See another incoming call while already on call. Choose to ignore, reject or answer it.
Multi Device
Integrate Multiple VoIP Devices and Microsoft Teams behind a single PBX extension and DDI.
Call Transfer
Transfer a call to any other extension or national/international number. Direct transfer or introduce the call.
Transfer Calls to Simple Voice
Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.
Conference Calls
Add multiple parties direct from your device or set up Inbound PSTN conference bridge via Microsoft Teams using our inbound numbers.
CRM Integration
Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Microsoft Teams users require our Agent Desktop CRM Integration.
Voicemail
Enable voicemail per extension, email notifications and pick up messages via your device. Set greetings via the web portal or your device.
Online Endpoint Management
Manage all PBX extensions (Endpoints) via our web portal. Update existing configuration and provision new extensions in real time.
Hunt Groups
Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.
Pickup Groups
Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.
Eavesdrop and Agent Training
Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.
CTI
Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Microsoft Teams or your default browser.
Simple Voice Services
Number Management
Manage your national or international inbound numbers online via our portal. Route calls direct to PSTN, PBX or Simple Voice Services.
System Management
Set up and manage high level Simple Voice configuration.
Open, Close and Holiday Times
Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.
Menu
Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.
Queues
Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CRM Integration.
Conditional Routing
Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.
Standalone Voicemail
Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.
Whisper Message
Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.
Account Management
Rates and Contracts
Manage your account, accept orders, view documents and commercial details all online via our portal.
Reporting
Download and view call details and view your caller's journey through your service. Analyse extension performance and service utilisation.
CDRs
Download Call Data Records (CDR's) to view individual per minute or per call related charges for Inbound, Service and Outbound calls.
Billing
View your invoices, revenue statements, orders and itemised call charges online via our portal.

Helping your business achieve more

The power of Voice Simplified Cloud Communications

Voice Simplified's Cloud platform boasts a wealth of advanced features built in, forget Enterprise price tags our fully featured solution is ready to power your business today.

Simple Voice PBX
Receive Inbound Calls
We can supply national and international Direct Dial Inbound numbers. Internal PBX to PBX calls are free of charge.
Set Inbound DDI
Allocate national or international Direct Dial Inbound numbers via our web portal.
Set Internal Extension Number
Set your extension to either a 3, 4 or 5 digit number. Choose to match it to the last digits of your Direct Dial Inbound number.
Set Ring Duration
Set how long each PBX extension will ring before the call is terminated or passed to Voicemail.
Make Outbound Calls
Place calls to national and international destinations and access the online rate sheet. Internal PBX to PBX calls are free of charge.
Default Presented CLI
Set the number presented to the dialled party when making outbound calls. This can be your DDI or your corporate number.
Simple Voice PBX
Dynamic Presented CLI with CRM Integration
CTI controlled, automatically change the number presented to the dialled party when making campaign based calls.
Set Outside Line Prefix
Set '9', none or another digit to get an outside line when making calls. Match your old telephony system for easy user transition.
Free Internal PBX to PBX Calls
Have multiple offices spread across the globe all sat on a single PBX. This allows you to make and receive internal calls free of charge.
Simple Voice Connect
Integrate our VoIP telephony with Microsoft Teams. Use your existing Microsoft 365 subscription.
Place Calls On Hold
Place a caller on hold while you make/receive another call, investigate an enquiry or introduce a caller when transferring.
Call Forwarding
Set call forwarding to another extension or any national or international destination.
Call Waiting
See another incoming call while already on call. Choose to ignore, reject or answer it.
Multi Device
Integrate Multiple VoIP Devices and Microsoft Teams behind a single PBX extension and DDI.
Call Transfer
Transfer a call to any other extension or national/international number. Direct transfer or introduce the call.
Transfer Calls to Simple Voice
Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.
Conference Calls
Add multiple parties direct from your device or set up Inbound PSTN conference bridge via Microsoft Teams using our inbound numbers.
CRM Integration
Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Microsoft Teams users require our Agent Desktop CRM Integration.
Voicemail
Enable voicemail per extension, email notifications and pick up messages via your device. Set greetings via the web portal or your device.
Online Endpoint Management
Manage all PBX extensions (Endpoints) via our web portal. Update existing configuration and provision new extensions in real time.
Hunt Groups
Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.
Pickup Groups
Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.
Eavesdrop and Agent Training
Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.
CTI
Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Microsoft Teams or your default browser.
Simple Voice Services
Number Management
Manage your national or international inbound numbers online via our portal. Route calls direct to PSTN, PBX or Simple Voice Services.
System Management
Set up and manage high level Simple Voice configuration.
Open, Close and Holiday Times
Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.
Menu
Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.
Queues
Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CRM Integration.
Conditional Routing
Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.
Standalone Voicemail
Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.
Whisper Message
Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.
Account Management
Rates and Contracts
Manage your account, accept orders, view documents and commercial details all online via our portal.
Reporting
Download and view call details and view your caller's journey through your service. Analyse extension performance and service utilisation.
CDRs
Download Call Data Records (CDR's) to view individual per minute or per call related charges for Inbound, Service and Outbound calls.
Billing
View your invoices, revenue statements, orders and itemised call charges online via our portal.

Find your new business telephony solution

  • We engaged quickly with Voice Simplified’s flexible, modular solution. With a “virtual” contact centre and 24x7x365 routing needs we knew we needed a partner that could help us quickly and cost effectively transform our telephony to adapt to lots of different devices, locations and people.

  • The team have not only helped us ensure zero downtime but also given us the simplest platform I’ve ever used – I can literally on board a new user in minutes and have calls routed to them immediately – I can’t recommend it highly enough. Plus they helped us save significant costs too.

Built in Microsoft Teams integration

Across the world there are 250 million active Microsoft Teams users, it’s a fundamental way that we communicate, from messages to file sharing and of course Video, Teams has changed the way we do business. With Voice Simplified Microsoft Teams Direct Routing, you can connect your Microsoft Teams client to our cloud business telephony without the need to purchase any expensive telephony infrastructure.

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Thanks for submitting your question to Voice Simplified. We'll get back to you as soon as possible. If your query is urgent then please call us on 0343 88 99 111.

OneVoice modules and Agent Desktop with CRM Integration also enabled your business to use Microsoft Teams as part of your call centre or customer service deployment with Screen-pop into Microsoft Dynamics and other SaaS applications.

Save up to 80% on Microsoft Teams recording

Whether you’re training agents, monitoring performance or ensuring PCI DSS compliance Voice Simplified’s native integration with Microsoft Teams can help your business save up to 80% on call recording costs.

Save up to 30% on communication costs

Simple, easy to manage billing

We won’t tie you into complicated exit clauses – we’re so confident in the value, quality, and service of our professional quality business telephony solutions that we’ve done away with the outdated tie in clauses too. see usage and call charges by number, location, organisation, or country – drill down to individual call records and use our platform to see opportunities that help your business save money on your business telephony.

Simple Voice
CORE
Perfect for small and growing businesses

£4.50 Per User Per Month

Includes:

Unlimited internal calls
Desktop and mobile softphone apps
Connect from any device

Professional Features:

  • Personal Voicemail
  • Group Voicemail
  • Call Reports
  • Hunt Groups
  • Pick Up Groups
  • Opening Hours

Simple Voice
TEAMS
Ideal for collaboration across Microsoft Teams

£4.95 Per User Per Month

Includes:

Unlimited internal calls
Microsoft Teams integration*
Multi-Device
Connect from any device

Professional Features:

  • Fully integrated with Microsoft Teams
  • Call recording options
  • Personal Voicemail
  • Group Voicemail
  • Call Reports
  • Hunt Groups
  • Pick Up Groups
  • Opening Hours

Simple Voice
CALL CENTRE
Flexible call centre solutions to complement Microsoft Teams

£6.90 Per User Per Month

Includes:

Unlimited internal calls
Microsoft Teams integration*
Multi-Device
Connect from any device

Professional Features:

  • Fully integrated with Microsoft Teams
  • Call recording options
  • Personal Voicemail
  • Group Voicemail
  • Call Reports
  • Hunt Groups
  • Pick Up Groups
  • Opening Hours
  • Custom Menus
  • Conditional routing
  • Queues
  • Queue Wallboard
  • Call Centre Reporting
  • Agent Monitoring

* Microsoft licences required

Business communication solutions built for your needs

Cost effective, professional communication for start‑ups

"Voice Simplified gives me all the tools I need to run my business, connect with my clients wherever I am."

Communication tools for small and growing businesses

"I needed a partner that really helped me connect all the parts of my team together to compete more effectively."

Innovative business comms for multi-site organisations

"Our sites needed to function as one to give our clients the best service - now I can manage every site in minutes."

Simplify and reduce cost for international business

"With OneVoice I can manage all my offices in one place and reduce my telephony costs significantly."

Spotlight - accelerating value for Microsoft Teams users

"Not only do we save money with Voice Simplified but we're collaborating quicker and smarter than ever."

Telecoms Solutions for Start‑ups

Impress your clients with fully integrated Voice, Video, Chat and Text, take calls wherever you are without switching devices and deliver excellent service with simple call routing and personalisation options.

As your business grows Voice Simplified will be by your side helping you to scale up and down, change users and flex your package to suit your needs – with no contracts, no tie ins and no complicated technology – just great value, great quality Business Communications you can rely on.

Chat with a start-up specialist

  • Setup in minutes
  • Get professional features without the price tag
  • Create a professional business profile in minutes
  • Personalise greetings and call menus quickly and easily
  • Take and receive calls on any device wherever you are
  • Add, remove and change users in minutes
  • Choose from pay as you go or minute bundles to suit you
  • Create a professional look and feel for your business from £4.50 per user per month
  • No annual contracts
  • Setup in minutes
  • Get professional features without the price tag
  • Create a professional business profile in minutes
  • Personalise greetings and call menus quickly and easily
  • Take and receive calls on any device wherever you are
  • Add, remove and change users in minutes
  • Choose from pay as you go or minute bundles to suit you
  • Create a professional look and feel for your business from £4.50 per user per month
  • No annual contracts

Small and Growing Businesses

Business growth is on all of our agendas – with Voice Simplified we take the hassle out of setting up, managing, and expanding your business communications.

Cloud business communications help your business to collaborate faster and smarter, solve customers’ problems quicker and more effectively and ultimately reach your growth goals quicker.

Chat with a growth specialist

  • Use professional call features to present your business
  • Simply and easily route calls by person, department or office
  • Create and manage hunt and spy groups across all devices
  • Reduce your communications bill by up to 30%
  • Manage your whole business at the touch of a button with the OneVoice platform
  • Let your team work from anywhere, on any device
  • Connect all devices together wherever you are
  • Collaborate over Voice, Video, Chat and Text without switching platforms
  • Integrate directly into Microsoft Teams
  • Integrate with CRM for better customer service
  • Use professional call features to present your business
  • Simply and easily route calls by person, department or office
  • Create and manage hunt and spy groups across all devices
  • Reduce your communications bill by up to 30%
  • Manage your whole business at the touch of a button with the OneVoice platform
  • Let your team work from anywhere, on any device
  • Connect all devices together wherever you are
  • Collaborate over Voice, Video, Chat and Text without switching platforms
  • Integrate directly into Microsoft Teams
  • Integrate with CRM for better customer service

Multi‑site Cloud Communication

Impress your clients with fully integrated Voice, Video, Chat and Text, take calls wherever you are without switching devices and deliver excellent service with simple call routing and personalisation options.

As your business grows Voice Simplified will be by your side helping you to scale up and down, change users and flex your package to suit your needs – with no contracts, no tie ins and no complicated technology – just great value, great quality Business Communications you can rely on.

Chat with a multi‑site specialist

  • Connect to one platform together without new hardware or technology
  • Group users based on locations
  • Create new users, extensions, and call routing in seconds
  • Manage hunt, spy, and pick up groups across all users by location or skillset
  • Create custom menus by location and site
  • Manage call routing effortlessly
  • Quickly deploy advanced call handling between sites
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Integrate your key apps including Microsoft Teams quickly and with zero extra cost
  • Connect to one platform together without new hardware or technology
  • Group users based on locations
  • Create new users, extensions, and call routing in seconds
  • Manage hunt, spy, and pick up groups across all users by location or skillset
  • Create custom menus by location and site
  • Manage call routing effortlessly
  • Quickly deploy advanced call handling between sites
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Integrate your key apps including Microsoft Teams quickly and with zero extra cost

International Business Connectivity

Wherever your offices need to be we create a seamless communications experience for your teams and your customers, taking the hassle out of managing international locations and reducing the cost of your international calling.

Our native, local number ranges let you show local numbers to any market that you serve whilst routing all calls wherever you need them to go – without the need to create support or other teams in country. Give your users a truly local experience without changing your business model, team or setting up multiple additional locations.

Chat with an international specialist

  • Significantly reduce the cost of international calls and video between offices
  • Connect to one platform together without new hardware or technology
  • Group users based on locations
  • Create new users, extensions, and call routing in seconds
  • Manage hunt, spy, and pick up groups across all users by location or skillset
  • Create custom menus by location and site
  • Manage call routing effortlessly
  • Quickly deploy advanced call handling between sites
  • Help your teams collaborate across voice, video, chat, and messaging wherever they are
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Integrate your key apps including Microsoft Teams quickly and with zero extra cost
  • Significantly reduce the cost of international calls and video between offices
  • Connect to one platform together without new hardware or technology
  • Group users based on locations
  • Create new users, extensions, and call routing in seconds
  • Manage hunt, spy, and pick up groups across all users by location or skillset
  • Create custom menus by location and site
  • Manage call routing effortlessly
  • Quickly deploy advanced call handling between sites
  • Help your teams collaborate across voice, video, chat, and messaging wherever they are
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Integrate your key apps including Microsoft Teams quickly and with zero extra cost

Spotlight - Microsoft Teams Users

Across the world there are 250 million active Microsoft Teams users, it’s a fundamental way that we communicate, from messages to file sharing and of course Video, Teams has changed the way we do business. With Voice Simplified Microsoft Teams Direct Routing, you can connect your Microsoft Teams client to our cloud business telephony without the need to purchase any expensive telephony infrastructure.

As a Microsoft partner we’ll help you deploy or enhance your business communications to compete more effectively – work, collaborate and win anywhere, anytime from any device.

Chat with a Microsoft Teams specialist

  • Unlimited Microsoft Teams calling
  • Global connectivity
  • Microsoft Teams call recording from as little as £1.93 per user
  • Full PCI DSS compliant call recording solution
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Full enterprise business communication features including:
    • Call routing
    • Full call queuing built in
    • Hunt Groups
    • Spy Groups
    • Full location management
  • Unlimited Microsoft Teams calling
  • Global connectivity
  • Microsoft Teams call recording from as little as £1.93 per user
  • Full PCI DSS compliant call recording solution
  • Flexible, monthly agreements
  • Full pay as you go billing – no long-term contracts
  • Full enterprise business communication features including:
    • Call routing
    • Full call queuing built in
    • Hunt Groups
    • Spy Groups
    • Full location management

One Platform. Infinite Possibilities

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Your message has been sent!

Thanks for submitting your question to Voice Simplified. We'll get back to you as soon as possible. If your query is urgent then please call us on 0343 88 99 111.