Mobile video call

Skype for Business Customers

Simple Voice PBX

Simple Voice PBX

Our Simple Voice PBX product gives the user a single or multiple device license which allows any compatible VoIP device (handset or softphone) to register and connect to the Voice Simplified platform.

Simple Voice Connect

Our Simple Voice Connect feature integrates with the enterprise telephony features of Skype for Business using our Smart Trunk technology so you can make and receive calls via your PC, Mac, tablet or mobile Skype for Business app.

Get Both!
Simple Voice PBX and Connect

With Voice Simplified, combine VoIP and Skype for Business users.
Use VoIP desk phones, soft-phones and Skype for Business all on the same PBX.

What do we offer?

Simple Voice PBX
Receive Inbound Calls
We can supply national and international Direct Dial Inbound numbers. Internal PBX to PBX calls are free of charge.
Set Inbound DDI
Allocate national or international Direct Dial Inbound numbers via our web portal.
Set Internal Extension Number
Set your extension to either a 3, 4 or 5 digit number. Choose to match it to the last digits of your Direct Dial Inbound number.
Set Ring Duration
Set how long each PBX extension will ring before the call is terminated or passed to Voicemail.
Make Outbound Calls
Place calls to national and international destinations and access the online rate sheet. Internal PBX to PBX calls are free of charge.
Default Presented CLI
Set the number presented to the dialled party when making outbound calls. This can be your DDI or your corporate number.
Dynamic Presented CLI with CTI
CTI controlled, automatically change the number presented to the dialled party when making campaign based calls.
Set Outside Line Prefix
Set '9', none or another digit to get an outside line when making calls. Match your old telephony system for easy user transition.
Free Internal PBX to PBX Calls
Have multiple offices spread across the globe all sat on a single PBX. This allows you to make and receive internal calls free of charge.
Simple Voice Connect
Integrate our VoIP telephony with Skpe for Business. Use your existing E5, E3 or E1 subscription.
Place Calls On Hold
Place a caller on hold while you make/receive another call, investigate an enquiry or introduce a caller when transferring.
Call Forwarding
Set call forwarding to another extension or any national or international destination.
Call Waiting
See another incoming call while already on call. Choose to ignore, reject or answer it.
Multi Device Skype and VoIP
Integrate Multiple VoIP Devices and Skype for Business behind a single PBX extension and DDI.
Call Transfer
Transfer a call to any other extension or national/international number. Direct transfer or introduce the call.
Transfer Calls to Simple Voice
Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.
Conference Calls
Add multiple parties direct from your device or set up Inbound PSTN conference bridge via Skype for Business using our inbound numbers.
CRM Integration
Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Skype for Business users require our Agent Desktop CTI.
Voicemail
Enable voicemail per extension, email notifications and pick up messages via your device. Set greetings via the web portal or your device.
Online Endpoint Management
Manage all PBX extensions (Endpoints) via our web portal. Update existing configuration and provision new extensions in real time.
Hunt Groups
Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.
Pickup Groups
Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.
Eavesdrop and Agent Training
Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.
CTI
Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Skype for Business or your default browser.
Simple Voice Services
Number Management
Manage your national or international inbound numbers online via our portal. Route calls direct to PSTN, PBX or Simple Voice Services.
System Management
Set up and manage high level Simple Voice configuration.
Open, Close and Holiday Times
Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.
Menu
Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.
Queues
Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CTI.
Conditional Routing
Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.
Standalone Voicemail
Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.
Whisper Message
Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.
Account Management
Rates and Contracts
Manage your account, accept orders, view documents and commercial details all online via our portal.
Reporting
Download and view call details and view your caller's journey through your service. Analyse extension performance and service utilisation.
CDRs
Download Call Data Records (CDR's) to view individual per minute or per call related charges for Inbound, Service and Outbound calls.
Billing
View your invoices, revenue statements, orders and itemised call charges online via our portal.

How we complement Skype for Business

Simple Voice PBX
Skype for Business With Voice
Simplified
Make and Receive PSTN Calls Green check Green check
Individual Direct Dial Number Green check Green check
Individual Presented CLI Green check Green check
Free Internal Calls Green check Green check
Calls On Hold Green check Green check
Warm Transfer Green check Green check
Cold Transfer Green check Green check
Call Waiting Green check Green check
Conferencing Green check Green check
Individual Voicemail Green check Green check
Single Business Inbound Number Red cross Green check
Single Business Presented CLI Red cross Green check
Bespoke Presented CLI Red cross Green check
VoIP Deskphone Compatible Red cross Green check
Transfer Direct to Inbound Services Red cross Green check
CRM Integration - Agent Desktop CTI
Skype for Business With Voice
Simplified
Screen-pop to default browser Red cross Green check
Screen-pop inside Windows Skype for Business client Red cross Green check
Screen-pop by URL Red cross Green check
Screen-pop Microsoft Dynamics 365 Red cross Green check
Update agent queue membership Red cross Green check
Control agent queue availability using Skype for Business status Green check Green check
Inbound Voice Services
Skype for Business With Voice
Simplified
Open Times and Special Dates Green check Green check
Hunt Groups Green check Green check
Eavesdrop Spy Groups Red cross Green check
Pick Up Groups Red cross Green check
Standalone Voicemail Red cross Green check
Whisper Message Red cross Green check
Menus Green check Green check
Queues Green check Green check
Conditional Routing Date Red cross Green check
Conditional Routing Month Red cross Green check
Conditional Routing Week Red cross Green check
Conditional Routing Day Red cross Green check
Conditional Routing Hour/Minute Red cross Green check
Conditional Routing DDI Red cross Green check
Conditional Routing CLI Red cross Green check
Account Management
Skype for Business With Voice
Simplified
Web Portal Management Green check Green check
Inbound Number Management Red cross Green check
Itemised Billing and CDRs Red cross Green check
User profile / permissions to control access Red cross Green check
Update services in real time Red cross Green check

Skype for Business and CTI

Our Agent Desktop can Screen-pop into API and URL based applications and currently supports these brands below:

We are continuously developing our Agent Desktop application to grow our portfolio of supported CRM and other SaaS applications. Do you want to screen-pop your application using our Simple Voice Connect feature? Contact Us


Try before you buy

Book a demo with us - then get hands-on with a 30 day pilot.

Book a demo

Ready for Windows 10
Ready for windows logo

Windows 10 Support Statement

The Voice Simplified solution is supported by Voice Simplified on the following editions of Windows 10: Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise. The Voice Simplified Solution is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Windows 10 Browser Support Statement

The Voice Simplified solution is supported by Voice Simplified on the following editions of Internet Explorer: Internet Explorer 11 (IE 9+). Microsoft Edge is supported as of October 2016. The Voice Simplified solution is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Technical Support

Customers can contact our technical support team by going to the Contact Us page.