Woman in call centre

Call Centre Simplified

Call Centre Simplified

Call Centre Focused
Simple Voice Connect
Integrate our VoIP telephony with Skpe for Business. Use your existing E5, E3 or E1 subscription.
Multi Device Skype and VoIP
Integrate Multiple VoIP Devices and Skype for Business behind a single PBX extension and DDI.
CRM Integration
Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Skype for Business users require our Agent Desktop CTI.
CTI
Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Skype for Business or your default browser.
Hunt Groups
Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.
Pickup Groups
Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.
Eavesdrop and Agent Training
Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.
Transfer Calls to Simple Voice
Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.
Call Recording
Inbound call recording via Simple Voice queues. Outbound call recording per PBX user. Search/download recording online.
Open, Close and Holiday Times
Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.
Menu
Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.
Queues
Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CTI.
Conditional Routing
Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.
Standalone Voicemail
Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.
Whisper Message
Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.
KPI Management Reports
Set queue KPI thresholds and report on historic queue performance via the Voice Simplified portal.
Agent Performance Reports
View agent performance. Calls answered, average talk time and average ring duration.
Scheduled Reports by Email
Schedule daily, weekly or monthly queue KPI reports sent directly to you by email.
Live Agent Dashboard
View real time status of all your agents including their performance today. Master control to log in/out additional support agents.
Call Centre Wallboard
Live view of queued calls and todays stats. Highlight threshold breaches. Choose KPIs displayed and toggle between multiple queues.

What tools do I get?

Configurable Live Dashboard

Live Agent View

Historical Stats
Calls - Agents - KPIs

Scheduled Email Reports

Configurable Live Dashboard

Live Agent View

Historical Stats
Calls - Agents - KPIs

Scheduled Email Reports


How do I connect?

Desk VoIP PhoneSoftphone App on tablet or mobileLaptopDesktop

Your Device

Our platform supports a variety of VoIP devices and applications. These applications can run on mobile (iOS/Android), desktops, laptops or tablets (PC/Mac, Windows/OSX/Linux).

Desk VoIP PhoneSoftphone App on tablet or mobileLaptopDesktop

Your Device

Our platform supports a variety of VoIP devices and applications. These applications can run on mobile (iOS/Android), desktops, laptops or tablets (PC/Mac, Windows/OSX/Linux).

Corporate ConnectionHome Connection4G Cellular3G Cellular

Your Connection

You can use your existing broadband, fibre or any other internet connection (3G/4G or WiFi) to connect to our telephony platform.

Corporate ConnectionHome Connection4G Cellular3G Cellular

Your Connection

You can use your existing broadband, fibre or any other internet connection (3G/4G or WiFi) to connect to our telephony platform.

Voice Simplified Platform

Our Cloud

Your calls are managed seemlessly by our cloud services and our carrier connections.

Voice Simplified Platform

Our Cloud

Your calls are managed seemlessly by our cloud services and our carrier connections.

Your Device

Our platform supports a variety of VoIP devices and applications. These applications can run on mobile (iOS/Android), desktops, laptops or tablets (PC/Mac, Windows/OSX/Linux).

Desk VoIP PhoneSoftphone App on tablet or mobileLaptopDesktop

Your Connection

You can use your existing broadband, fibre or any other internet connection (3G/4G or WiFi) to connect to our telephony platform.

Corporate ConnectionHome Connection4G Cellular3G Cellular

Our Cloud

Your calls are managed seemlessly by our cloud services and our carrier connections.

Voice Simplified Platform

What devices can I use?

VoIP Desk Phone

Desktop Computers

Laptops

Mobile Devices


Try before you buy

Book a demo with us - then get hands-on with a 30 day pilot.

Book a demo

Ready for Windows 10
Ready for windows logo

Windows 10 Support Statement

The Voice Simplified solution is supported by Voice Simplified on the following editions of Windows 10: Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise. The Voice Simplified Solution is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Windows 10 Browser Support Statement

The Voice Simplified solution is supported by Voice Simplified on the following editions of Internet Explorer: Internet Explorer 11 (IE 9+). Microsoft Edge is supported as of October 2016. The Voice Simplified solution is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Technical Support

Customers can contact our technical support team by going to the Contact Us page.