Our unique customer portal allows you to build, control and manage call flows, as well as view live and historic statistics. Analyse trends and user interaction, track agent performance, manage team KPIs and configure Advanced Speech Recognition (ASR) and Text to Speech (TTS) anywhere there is access to the internet.
Outbound calls can also be managed using our cloud-based PBX; we can handle all calls quickly, simply and cost-effectively. Agents’ time can be better used in one-on-one discussions with customers while our solution manages your outbound call campaigns. All calls, including extension-based internal calls, can be recorded in a secure environment.
Voice Analytics (including Call Recording and Key Word Recognition), when combined with our inbound and outbound solutions, will help identify customer needs, analyse caller behaviour and improve employee loyalty and security.
Cost efficiency is paramount in any business. Voice Simplified® can help you save money and streamline expenditure on your telephony and call centre solutions with our subscription model.